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Admission & Purchase Policy

1. Acceptance of Terms

The Museum of Contemporary Art Toronto (MOCA) offers tickets, memberships, donations, and other services through its website and authorized platforms (collectively, the “Site”). By making a purchase, you agree to the terms outlined in this policy.

When making a purchase, users agree to:

  • Provide accurate and complete information
  • Use valid payment methods (see payment methods)


Transactions are processed through secure third-party providers. Your order is confirmed once a confirmation page or email is issued (“Order Confirmation”). If you do not receive an Order Confirmation after submitting payment, it is your responsibility to contact MOCA to confirm whether your order was successfully processed.

MOCA accepts payment methods as indicated at the time of purchase, which may include credit cards, debit, and other approved payment options. Available payment methods may vary depending on whether purchases are made online or in person.

MOCA is the exclusive seller of its tickets, memberships, and admissions, except where sold through authorized partners. Tickets obtained through unauthorized sources may be invalid, lost, stolen, or counterfeit and may not be honoured.

Certain purchases require an online account. Users are responsible for:

  • Maintaining account confidentiality and for all activity conducted under their account, including unauthorized use
  • All transactions made under their account
  • Prices and availability are subject to change without notice
  • Certain purchases may be subject to additional service or processing fees, which will be disclosed at the time of purchase
  • MOCA reserves the right to modify or discontinue offerings

Users are responsible for reviewing their order details prior to completing a purchase

MOCA reserves the right to:

  • Correct pricing or listing errors
  • Cancel transactions resulting from such errors
  • All ticket, tour, membership, and merchandise sales are final
  • MOCA does not offer refunds or exchanges for any purchases
  • If MOCA cancels or closes, alternatives may be offered at MOCA’s discretion

Purchases (e.g., tickets) grant limited access for personal use and may not be:

  • Resold without authorization
  • Used for commercial purposes

MOCA reserves the right to:

  • Cancel transactions
  • Suspend accounts
  • Refuse service in cases of suspected fraud or misuse

Terms & Conditions

1. Acceptance of Terms

By accessing or using the Museum of Contemporary Art Toronto (MOCA) website (the “Site”), you agree to be bound by these Terms & Conditions of Use. If you do not agree, you must discontinue use of the Site immediately.

All website content (including text, images, graphics, and media) is owned by MOCA or its licensors and protected by intellectual property laws. All rights not expressly granted are reserved by MOCA.

Users may:

  • View and browse content
  • Print pages for personal, non-commercial use


Users may not:

  • Copy, reproduce, distribute, or sell content without written permission

“The Museum of Contemporary Art, Toronto” and related branding are trademarks of MOCA and may not be used without permission. Unauthorized use of MOCA trademarks is strictly prohibited.

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Site in any way that violates applicable laws or regulations
  • Interfere with or disrupt the operation or security of the Site
  • Attempt to gain unauthorized access to systems or accounts
  • Use automated tools (e.g., bots, scraping) without authorization
  • Transmit harmful, fraudulent, or misleading content

If you create an account:

  • You must provide accurate information
  • You are responsible for maintaining password security
  • You are responsible for all activity under your account, including any unauthorized use

The website may include links to external sites. MOCA does not control and is not responsible for the content, policies, or practices of third-party websites.

The Site and its content are provided “as is” and “as available” without any warranties, representations, or conditions of any kind, whether express or implied. To the fullest extent permitted by law, MOCA shall not be liable for any direct, indirect, incidental, or consequential damages arising from or related to your use of the Site.

MOCA reserves the right to suspend or terminate access to the Site, including user accounts, at its discretion, without notice, for conduct that violates these Terms or is otherwise harmful to MOCA or its users.

MOCA may modify, suspend, or discontinue any aspect of the Site at any time without notice.

MOCA may update these Terms from time to time. Continued use of the Site following any changes constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Privacy Policy

1. Acceptance of Terms

The Museum of Contemporary Art Toronto (MOCA) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you use our website.

This Privacy Policy describes how MOCA collects, uses, and discloses personal information of individuals who interact with us, including visitors, members, donors, and users of our website (collectively, “users”).

“Personal information” means information about an identifiable individual and does not include business contact information.

MOCA may collect personal information when you:

  • Create an account
  • Make a purchase (including but not limited to tickets, tours, merchandise, memberships)
  • Make a donation
  • Contact us


This may include:

  • Name
  • Email address
  • Address
  • Payment information
  • Account credentials


MOCA may also collect technical and usage information, such as browser type, IP address, and website activity data. Personal information may also be collected when you register for programs, subscribe to communications, participate in promotions, or engage with MOCA through social media.

MOCA collects personal information in the following ways:

Directly from you

We collect personal information when you voluntarily provide it, including when you:

  • Purchase tickets, memberships, merchandise, etc.
  • Make a donation
  • Create an account
  • Subscribe to communications
  • Contact us or participate in programs or events


Automatically through your use of our website

We may collect certain technical and usage information when you interact with our website, such as IP address, browser type, device information, and browsing activity. This information is collected using cookies and similar technologies to improve website functionality and user experience.


Through third-party service providers

We use trusted third-party providers to support our operations, such as payment processors and ticketing platforms (e.g., Agile Ticketing). These providers may collect and process personal information on our behalf in order to complete transactions and provide services.

MOCA may use personal information for the following purposes:

  • Process transactions (tickets, memberships, merchandise, donations)
  • Manage user accounts
  • Communicate with users
  • Improve our website and services
  • Administer programs, events, and memberships
  • Conduct internal analysis and reporting
  • Meet legal and regulatory requirements

MOCA may use cookies and similar technologies to:

  • Enhance user experience
  • Remember preferences
  • Analyze website usage

Users may disable cookies through their browser settings; however, this may impact the functionality of certain features.

MOCA does not sell, rent, or trade personal information. We may share information with:

  • Service providers (e.g., payment processors)
  • Legal authorities, when required


Service providers are required to protect personal information and use it only for the purposes for which it was disclosed.

MOCA employs reasonable administrative, technical, and physical safeguards to protect personal information.

This site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply. reCAPTCHA is used to help protect our website from spam, abuse, and fraudulent activity, including during online transactions.

Users may:

  • Request access to their personal information
  • Request corrections or deletion (where applicable)
  • To make such a request, users should contact MOCA at info@moca.ca

MOCA’s website may include links to third-party websites. MOCA is not responsible for the privacy practices or content of third-party websites.

MOCA may update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of the website constitutes acceptance of those changes.

Last updated on May 21, 2026