Reopening on September 16 with new exhibitions.

Membership Coordinator

The Museum of Contemporary Art Toronto is at the heart of the art ecosystem. MOCA will be ambitiously inclusive, interdisciplinary, and internationally renowned through our work with artists and a place for everyone to explore, provoke ideas, and challenge the current cultural moment.

We intend to achieve this vision through our mission:

  • To present rotating exhibitions and programmes that prioritize twenty-first-century artistic production, primarily through the commissioning of new work
  • To foster active dialogue and participation, celebrate complexity, and serve as an inclusive cultural hub in a hyper-diverse city and world.

Our values guide our work:

  • Equitable, inclusive, and accessible
  • Artist-centred, interdisciplinary, and process-oriented
  • Critical and transformative
  • Reciprocal and relationship-based
  • Locally rooted and globally connected
  • Courageous and responsible

MOCA has been actively adapting to the evolving situation regarding COVID-19 and will continue to do so, ensuring staff and visitor safety and striving to maintain a supportive work environment.

Position Summary

Location: Toronto, Ontario
On-site/Remote: On-site
Closing on: August 7, 2022
Employment Type: Full-Time, salaried
Reporting to: Director of Development
Salary: $55,000 + benefits

MOCA Toronto’s Membership Coordinator provides a critical day-to-day role in the sustainability, functionality and growth of the Museum’s individual and corporate membership program and larger fundraising campaigns and initiatives.

The Membership Coordinator will support the Development team, developing strategies and executing programs and events to recruit, sustain and enhance MOCA’s corporate and individual membership programme.

Working closely with the Director of Development and in collaboration with inter-departmental colleagues, as well as the MOCA Board and committee-level volunteers, the successful candidate will manage the membership program using the Museum’s Customer Relationship Management (CRM) platform and will coordinate engaging membership programming and events.

This position is ideal for an energetic, detail-oriented doer who has three or more years of membership, marketing and/or fundraising experience; is passionate about developing authentic relationships with MOCA members and donors; believes in delivering exceptional customer service at all times; and is fascinated with organizing, interpreting and using data to build stronger membership engagement.

Responsibilities

Membership

  • Support the development and coordination of revenue generation, marketing, evaluation, reporting and stewardship strategies to strengthen and grow MOCA Toronto’s individual and corporate membership programme
  • Oversee the day-to-day coordination of the MOCA membership programme: function as an effective liaison between the Museum and its members; answer queries in a timely fashion; provide information on membership levels and associated benefits; devise regular communication activities through enewsletters and emails; and update and maintain membership records on a consistent basis
  • Maintain and grow a personal portfolio of individual and corporate members and support the Director of Development, other colleagues and senior volunteers, in identifying and cultivating relationships with high-level member/donor prospects
  • Work across departments to develop and coordinate a programme of innovative, engaging and high-value member benefits, including special receptions and events inspired by and connected to MOCA’s exhibition programme
  • Collaborate with the marketing team to create and disseminate compelling membership cultivation, solicitation, renewal and stewardship materials
  • Conduct prospect identification, research and proposal/report writing as required

Administration

  • Process membership-related financial contributions and receipts
  • Maintain accurate records in CRM database
  • Track all membership-related activity and interactions
  • Produce trends reports to support membership growth
  • Ensure privacy and data quality controls
  • Produce reports as requested

Additional

  • Support the cultivation, solicitation and retention of individual donors and corporate sponsors through prospect identification and research as requested
  • Participate in and support additional organizational projects, initiatives and campaigns as requested
  • Provide hands-on support of donor and sponsor-related events
  • Actively research and keep up-to-date on membership and fundraising best practices, trends, innovations and technologies in the not-for-profit arts sector
  • Be an informed member of Development team, making creative connections between people, projects and programmes to increase fundraising revenues and donor engagement
  • Maintain a positive team mindset and develop strong working relationships with MOCA members, colleagues and volunteers
  • Support departmental evaluation and reporting strategies
  • Occasional evening/weekend work may be required

Qualifications

Experience and Skills

  • A minimum of three years of hands-on experience in coordinating membership, marketing and/or annual giving campaigns
  • Proven ability to successfully develop, cultivate, solicit, close and steward memberships and/or donations
  • Solid experience with relational databases and/or CRM platforms, preferably Agile and DonorPerfect
  • Advanced Microsoft Office skills
  • Familiarity working with budgets and creating financial reports
  • Outstanding social and relationship management skills
  • Highly effective written and verbal communication skills
  • Demonstrates an interest in contemporary art
  • Event coordination experience considered an asset
  • Experience working with Board and committee-level volunteers is considered an asset
  • Experience working at multi-stakeholder, not-for-profit organizations is considered an asset

Personal Attributes

  • Professional and polished
  • Social and personable
  • Highly organized and detail-oriented
  • A self-starter and strong multitasker
  • A solutions-oriented and agile problem solver
  • A creative and strategic thinker
  • Thrives in a dynamic and fast-paced environment
  • Proactive and demonstrates initiative
  • Takes ownership and is accountable

Equity and Diversity

MOCA Toronto advocates equal opportunity for all employees and applicants for employment and is committed to diversity in the workplace.

MOCA Toronto is committed to ensuring that MOCA Toronto is an inclusive space where community members are treated with respect and dignity. MOCA Toronto encourages applications from everyone, including but not limited to women, indigenous peoples, visible minorities, people with disabilities and persons of all sexual orientations and gender identities.

How to Apply

Please apply using the application form. Only those selected for an interview will be contacted.