MOCA requires all visitors over the age of 12 to show proof of full vaccination.

Employment Opportunity: Membership Coordinator

The Museum of Contemporary Art Toronto is at the heart of the art ecosystem. MOCA will be ambitiously inclusive, interdisciplinary, and internationally renowned through our work with artists and a place for everyone to explore, provoke ideas, and challenge the current cultural moment.

We intend to achieve this vision through our mission:

  • To present rotating exhibitions and programmes that prioritize twenty-first-century artistic production, primarily through the commissioning of new work
  • To foster active dialogue and participation, celebrate complexity, and serve as an inclusive cultural hub in a hyper-diverse city and world.

Our values guide our work:

  • Equitable, inclusive, and accessible
  • Artist-centred, interdisciplinary, and process-oriented
  • Critical and transformative
  • Reciprocal and relationship-based
  • Locally rooted and globally connected
  • Courageous and responsible

MOCA has been actively adapting to the evolving situation regarding COVID-19 and will continue to do so, ensuring staff and visitor safety and striving to maintain a supportive work environment.

Position Summary

Location: Toronto, Ontario
Position: Membership Coordinator
On-site/Remote: On-site
Closing on: November 28, 2021
Employment Type: Part time (4 days/week or 30 hours), permanent
Reporting to: Director of Development
Rate: $28.00/hour + vacation pay and benefits

The Membership Coordinator provides a critical day-to-day role in the sustainability, functionality and growth of MOCA Toronto corporate and individual membership programs, campaigns and initiatives.

The Membership Coordinator will support the Development Team, enabling the optimization of their strategies to recruit, sustain and enhance corporate and individual members.

The successful candidate will collaborate with colleagues across departments as well as the Board and committee-level volunteers. They will work closely with the Director of Development to oversee membership management via a CRM platform and the coordination of high-quality member programming.

This position is ideal for an energetic doer who is motivated by exceptional customer service and has three or more years of membership marketing and/or fundraising experience and a keen eye for data and detail.

Responsibilities

Membership

  • Support the development of and coordinate the revenue generation, marketing, evaluation, reporting and stewardship strategies for MOCA Toronto’s corporate and individual membership programmes
  • Coordinate day-to-day member relationship management: maintain a personal portfolio of corporate and individual members and support the portfolio maintenance of the Director of Development, other colleagues and senior volunteers
  • Work across departments to coordinate a programme of innovative, exciting and high-value member benefits including special receptions and events
  • Work with the marketing team to coordinate and contribute to the creation of compelling materials for member cultivation, solicitation, renewal and stewardship
  • Conduct prospect identification, research and proposal/report writing as requested
  • Coordinate the participation of colleagues across the organization in the membership program

Administration

  • Process membership related financial contributions and receipts
  • Maintain accurate records in an organizational constituent relationship management database
  • Track membership-related activity and interactions
  • Produce trends reports to support membership growth
  • Ensure privacy and data quality controls
  • Produce reports as requested

Additional

  • Support the cultivation, solicitation and retention of donors, sponsors and grants through prospect identification and research as requested
  • Assist with donor and cultivation events.
  • Actively research and keep up-to-date on portfolio-relevant trends, innovations and technologies
  • Be an informed member of the Development team, make creative connections between people, projects and programs to increase
  • revenues and donor/sponsor/funder engagement
  • Maintain a high degree of motivation, work ethic and superior attention to detail
  • Participate in and support additional organizational projects as requested
  • Support departmental evaluation and reporting strategies
  • Maintain strong working relationships with members, staff and volunteers of MOCA Toronto
  • Occasional evening/weekend work may be required

Qualifications

Experience and Skills

  • A minimum of three years of hands-on experience in coordinating membership marketing or annual giving campaigns
  • Proven ability to successfully develop, cultivate, solicit, close and steward memberships and/or donations
  • Solid experience with relational databases and/or CRM platforms, preferably Agile and DonorPerfect.
  • Advanced Microsoft Office skills
  • Event coordination experience an asset
  • Familiarity working with budgets and creating financial reports
  • Outstanding social and relationship management skills
  • Highly effective written and verbal communication skills
  • Experience working with board and committee-level volunteers is considered an asset
  • Experience working at multi-stakeholder, not-for-profit is considered an asset

Personal Attributes

  • Professional and polished
  • Social and personable
  • Highly organized and detail-oriented
  • A strong multitasker
  • An agile problem solver
  • Thrives in a dynamic and fast-paced environment
  • Proactive, demonstrates initiative
  • Takes ownership and is accountable

Equity and Diversity

MOCA Toronto advocates equal opportunity for all employees and applicants for employment and is committed to diversity in the workplace.

MOCA Toronto is committed to ensuring that MOCA Toronto is an inclusive space where community members are treated with respect and dignity. MOCA Toronto encourages applications from everyone, including but not limited to women, indigenous peoples, visible minorities, people with disabilities and persons of all sexual orientations and gender identities.

How to Apply

Please apply using the application form. Only those selected for an interview will be contacted.